A clear place to get help.
Contact us about account access, Notion connection, backup status, billing, restores, or a data request. Please do not send passwords, session codes, access tokens, or private page content by email.
Account access
If sign-in or verification is stuck, start here and tell us what step you reached. Return to sign in.
Backups and recovery
Tell us which Notion workspace or backup has a problem. Existing versions are not changed while we investigate.
Plans and billing
We can help with trials, payment-method setup, plan changes, invoices, and subscription status.
- Include the account email and the FolioBeacon support reference, if one is shown.
- Describe what you expected and what you saw; do not include credentials.
- For a security issue, use the dedicated security report button so it reaches the right review path.
Prefer to use your own mail app? Email us directly at [email protected].
We welcome useful bug reports and thoughtful product suggestions. A verified, non-duplicate report that helps us improve the service may qualify for a courtesy month or another thank-you; rewards are discretionary and never replace the separate security-disclosure process.